The difference between a good technology provider and a great one is the recognition that it takes far more than just technology to deliver business impact. It takes people.
In a previous blog, I outlined the multiple approaches you can take to deploy enterprise content management (ECM) “your way” in the cloud — like on premise, public, private, hybrid, and combinations of each. Equally important is a cloud strategy that considers all the people involved across your cloud services or IT organization, and how you want to make the most of your IT human resources.
Just as there are many cloud deployment options, there are an equal number of professional managed service options you can choose from to determine who handles what aspects of your ECM cloud management. Thought-leading CIOs and technologists often begin this determination by considering how the IT team is structured today, the inventory of skillsets, and what it is moving toward in the future.
Defining Your IT Roles
The enterprise is already amidst disruption that is significantly impacting the IT role. Digitization and automation are helping remove the more tedious elements of IT management. As a Harvard Business School study notes, the business expects technical solutions at a much faster speed, and users are rapidly self-selecting their own tools. Especially in sectors like sales and marketing, cloud has taken off for tasks like CRM and pipeline management, with IT brought in only when more cross-app data integration becomes a requirement.
These drivers need to be considered in how they shape your human resources. What looks like the IT department today may have nothing in common in how you expect to (more…)