Archive for the ‘Energy & Engineering’ Category

Oil & Gas — It’s your chance to reinvent

Martin Richards

EMC Corporation’s Enterprise Content Division Senior Director of Energy Industry Solutions. Follow @MartinR_Eng

Cost-cutting throughout the oil & gas sector has triggered some 350,000 US layoffs which has far-reaching implications for content management initiatives. Many don’t realize is there is an opportunity to reinvent the business to be stronger when crude prices rebound. One sensible road forward is to look at the extended digital enterprise model, and how that vision can be inspirational in today’s cost-conscious market environment. Here are three areas to consider.Cost cutting, Oil & Gas,

Digitize for Knowledge Retention

First let’s address a tactical item, knowledge retention. Veteran workers who are no longer employed cannot readily tell colleagues how to fix a valve or where gas line maps are filed. Short term, it’s important to move documents into a centralized archive, as well as rapidly capture and ingest at-risk content areas (such as a subsidiary’s maintenance documentation).

As an example, although one Oil & Gas operator bought a set of North Sea offshore assets from a global major, it didn’t consider the crews maintaining the plant pumps. That maintenance knowledge was held by specialized contractors and outside the acquired entity’s documentation set. Whether you are planning to sell or hoping to buy, streamlining your documentation makes sense in improving your business.

Long-term, it should become clear that purely paper-driven solutions for knowledge retention are not feasible. While it might take a bit of investment now, having critical documentation digital, accessible, and portable will be a basic requirement for the extended digital enterprise model. It will no longer be acceptable to misfile paper drawings or take months to onboard supporting help, as digital transformation expedites timeframes and shares content differently.

Staff for the Extended Enterprise

Second, and more strategically, is a rare chance to consider new business models and organizational approaches to restaffing your business later. Currently the industry is heavily dependent upon contractors, who share accountability and significant responsibilities to deliver new builds or manage aging assets.

Moving forward, viewing the industry in light of an extended enterprise model means an opportunity to build smaller organizations and increase partnerships. While outsourcing might never reach the levels of the automotive industry, there is opportunity to reshape. For companies who identify core competencies, such as extraction, any auxiliary services could be structured as outsourced roles rather than as employee positions.

This builds more flexibility into handling future downturns. For any manager who has had to personally let staff go, it could be priceless to avoid the pain of job cuts (not to mention the pain for loyal employees losing their jobs).

Oil & GasThink Globally, Act Locally

New hire staffing can also be considered differently if you approach the downturn as a chance to build out your future extended digital enterprise. Complex work, with significant health and safety considerations, will always still have to be completed. This raises several actionable areas.

First, without veterans to learn from, the enterprise reliance upon content management will be all the more important. Beyond keeping equipment running safely, having your content available digitally will enable faster onboarding and time-to-productivity – at least for the humans you hire, if not the robots.

Second, your new hires may expect mobile access to tools, modern applications, and a highly collaborative style of getting work done. For those of you still clinging to paper, it will be difficult to attract the best and the brightest. Consider as well where you can use automated tools that reduce excessive human overhead, and keep new hires in roles needing critical thinking or analysis.

Third, and perhaps more important as you consider the industry’s place within local communities and the global stage, is your ability to improve environmental impact metrics. For many new hires, green causes are driving their interest in working for energy companies like solar or wind. Finding ways today to start reducing your company’s environmental impact (no more paper, for example), and better serve your local communities will help with recruiting.

Time to Reinvent

In summary, cost-cutting can only go so far, and now is the time to reinvent. Start with low hanging fruit like organizing and digitizing critical content. Then map plans for a digital extended enterprise that works more efficiently, perhaps with a smaller employee footprint, but a greater presence through modern connected tools and content.

Momentum Barcelona: Where a Spark Becomes a Fire

Chris McLaughlin

Chief Marketing Officer, Enterprise Content Division. Follow @cc_mclaughlin

Momentum Barcelona,

After every Momentum, I am given the unenviable task of trying to recapture each amazing iteration of this event in vivid detail, to effectively recount the keynotes, the various breakout sessions, and all of the fun and community that make Momentum such an amazing event for our customers, our partners and, yes, our employees. So, while it may be nearly impossible, let me take a moment to relive Momentum Barcelona and to celebrate the return of this great event to Europe.

For those of you that were unable to join us for Momentum Europe, I’m truly sorry you weren’t able to experience the incredible atmosphere and beautiful location that is Barcelona. What an incredible city in which to host our Momentum Conference, full of history, life, vitality and, of course, never-ending fun. I can’t think of a better backdrop for an event that celebrates our customers and their successes with our technology.

And, to the more than 800 registered attendees and, in particular, our customer and partners, I want to simply say thank you for sharing the experience with us and helping to make it an event that practically defies description.

Before I get into the highlights of the conference, I also wanted to share with you an observation that our President, Rohit Gsparks, Momentum Barcelona, hai, and one of our partners from Informed Consulting made together during one of the sessions this past week. The two shared a view that the team from the Enterprise Content Division has long had an undeniable spark, a spark that seems to burn even brighter during important times like Momentum, and in particular, Momentum Europe.

You see, at events like Momentum or our Customer.NEXT roadshows, we are at our best, surrounded by the customers and partners that have made ECD great. We are with our “community.” Better yet, we are amongst friends. During these moments, this ECD community has achieved incredible success, building upon the present and always looking forward to the future. The reason is clear: it’s because each of us – customer, partner and employee – shares a common goal, as well as the commitment to see one another succeed, to realize the incredible value that organizations can achieve working with our technology. This is the spark we experienced this week, one that has continued to burn brightly through all of the years and across every Momentum.

And, as we look toward the end of a very eventful year, we’re also looking toward the amazing opportunities that lie before us to fan this flame into an even bigger blaze in the years to come. Perhaps never before has the name Momentum been more appropriate for our conference, or for our organization. This is evidenced by all of the activities and announcements that accompanied this year’s Momentum Europe.

As you likely know, at ECD, we are focused on digital transformation and enabling our customers to achieve true competitive advantage in this digital age. You probably also know that much of the rest of the industry has recognized our vision and is now beginning to share our understanding of the importance of enabling transformation. However, unlike many others in the market, ECD has continually delivered on its promise of providing a complete content strategy and set of solutions that will enable our customers to achieve their transformational goals.

At Momentum Barcelona, we launched groundbreaking new solutions, including new LEAP apps and the LEAP Platform, as well as the next release of InfoArchive, InfoArchive 4.2, which brings exciting new capabilities for our Financial Services customers (on the heels of the recently announced InfoArchive 4.1/Clinical Archiving 2.0). We also provided a number of exciting updates to our Documentum products that make them easier than ever before to deploy, upgrade and manage in hybrid environments. Finally, we shared updates on a few of our industry solutions, designed to meet specific vertical needs, including new features in the Dell EMC Documentum Asset Operations 2.1 that offer compelling opportunities for the Energy and Engineering industries and Dell EMC Documentum Life Sciences Suite 4.2 , which now provides support for medical device documentation, as well as enhanced features for pharmaceutical organizations.

And this is really just the beginning. Momentum Barcelona 2016 also featured three entertaining keynotes, starting with the opening keynote with Rohit, Muhi Mazjoub from OpenText, and three customers who shared how our products are enabling their digital transformation. Our second keynote included two analysts from IDC, Roberta Bigliani and Max Claps, and focused on key trends in Digital Transformation. And the climactic, closing keynote featured Rohit and noted futurist, Beau Lotto, who offered an exciting vision of things to come.

Other highlights of Momentum Barcelona included:

  • 750+ Labs completed, with customers working directly with our technology
  • 748 #MMTM16 mentions
  • 439 Momentum app downloads
  • 300 attendees at our Momentum Partner Summit
  • 200 Hack-a-thon participants
  • 200 Partner Summit attendees
  • 146 trees planted
  • 87 LEAP personality quizzes completed
  • 65 hours of Product & Industry sessions
  • 54 1:1 meetings with media and analysts
  • 33 Life Sciences user group attendees
  • 30 Genius Lab sessions with our Professional Services team
  • 26 customers speaking in sessions
  • 25 partner sponsors
  • 9 Mo & Tim videos recorded
  • 8 sessions dedicated to LEAP
  • 6 partner innovation award winners
  • 1 President’s Award winner for Customer Satisfaction
  • And, just so you don’t get the impression that we were all business, one surreal party. Perhaps I’ll just leave it at that, but if we ever see each other in person, you can ask me privately for more details.

But, for those of you who may already know those details, our valued customers and partners, thank you again for being with us at Momentum Barcelona. If we missed you this time, we sincerely hope to see you at one of our future events. It’s a very exciting time for ECD and we can’t wait to share it with you. The spark has ignited, the flame is growing higher, and there is room around the fire for everyone.

Congratulations and thank you, everyone, for a fantastic Momentum 2016 in Barcelona!

Talking Energy in Barcelona

Sean Baird

Leads Energy and Engineering Industry solution marketing and market development for Dell EMC’s Enterprise Content Division. Follow @sean_baird

Barcelona, Spain is one of the most beautiful cities in the world. Its jewels include the extraordinary architecture of Atoni Gaudi, some of the world’s most interesting cuisine, and a perfect climate from which to enjoy its treasures. But during the first week of November, the focus for this city changes, as Dell EMC’s Enterprise Content Division (ECD) and its many European customers will descend on this great city for a wonderful conference. This year’s Momentum conference in Europe will provide the perfect opportunity to learn alongside peers in a variety of industry and
technical tracks, gain practical experience in hands-on labs, experience the Spanish culture in our social events, and network with colleagues, partners, executives and product managers oil-and-gas-4throughout the week.

For our Energy & Engineering industry customers, we are providing a dedicated agenda for customers to explore industry challenges, customer successes, information management solutions, and networking with your industry colleagues. This is actionable information that you can use to better understand how content management can make an impact in your organization, as well as to learn how Dell EMC is helping our customers take advantage of private and public cloud deployment, mobile solutions, and more.

But don’t take our word for it. Listen to your colleagues: 98% of our attendees recommend attending Momentum to their colleagues. Let’s take a closer look at what we have in store for everyone in Barcelona.

Industry Challenges & Solutions

We have put together a full week of sessions, including customer-led sessions from industry leaders. We’ve included sessions to explore industry solutions, with a spotlight on ECD’s Energy & Engineering solutions – Documentum Asset Operations, Documentum Capital Projects, Documentum Capital Projects Express, and Dell EMC Supplier Exchange – as well as (more…)

Striving for Operational Excellence in Europe

Sean Baird

Leads Energy and Engineering Industry solution marketing and market development for Dell EMC’s Enterprise Content Division. Follow @sean_baird

Over the past couple of years, we’ve written several posts regarding the emergence of operational excellence in the Energy industry. While the benefits of operational excellence programs have been well understood for some time — greater productivity, improved safety, extended asset lifespans — the current low gas price economy is driving organizations to increase their focus on operational excellence as key to remaining viable during these times.

To further emphasize this importance, conferences like Operational Excellence in Oil & Gas are being held to help the industry share various approaches to and successes in addressing operational excellence challenges. Speakers generally addressed these challenges from one of three approaches: people, process, or technology.

People

peopleAny operational excellence initiative requires strong adoption throughout the organization. Unfortunately, this is nearly always easier to say than achieve. The reality is that most companies find that without a focus on company culture and strong leadership throughout your management teams is necessary to develop the culture required for success.

Surprisingly, one of the more interesting discussions was given by an industry outsider. Ernie Spence, retired Commander from the US Navy. The Navy commander talked about the strategies that he successfully employees to retool and turnaround a struggling squadron. While his story has nothing to do with the processes or technologies that will drive operational excellence initiatives, his insight into the human factor had clear parallels to the struggles that oil and gas companies face implementing new programs today.

Process

processImproving operational processes receive the most focus during the two-day conference, with several customers speaking about the results of their process improvement projects. From my perspective, the most interesting sessions had a common theme: demonstrating how improved governance over operational processes yielded increased safety or operational readiness.

While the solutions to these issues tends to be very complex and requires a consultative approach to address each organization’s unique requirements, there were common pillars in each success story:

  • Being able to communicate the status of your operations and/or individual processes is a key objective for any operational excellence program. Several customers pointed to simple, easy-to-understand dashboards as a critical success for factor sharing results both up to the executive leadership and down to the entire organization.
  • Collaboration is also very important, eliminating unnecessary delays, especially with the global network of suppliers and contractors supporting your operations.

Technology

The final area of focus during the conference was on technology, and the highlighted management systems focused on improved management of two key pieces of information:

1. Structured data

A very popular investment that was discussed throughout the conference was leveraging data analytics to improve operations. While some critical parts have long provided at least some relevant data, the emergence of the Internet of Things (IoT) and Big Data technologies have driven new technologies that promise to dramatically increase the ability for organizations to monitor not only asset productivity but predictive maintenance.

2. Unstructured Data

Oil and Gas PipelineWhile improved collection and analysis on structured data has some pretty clear benefits, companies often overlook the value that improved management and control of unstructured benefits provides fundamental benefits for operations and maintenance activities.

This is a conversation that is going to continue to happen over the remainder of the year. In early November, the Enterprise Content Division will be holding its Momentum Conference in Barcelona, Spain.  At this conference, EMC and a number of its customers, will be discussing a variety of Energy industry topics related to information management, including Operational Excellence.

And while the European conference highlighted the challenges across Europe and the Middle East, the conversation will move to the United States later in November, where IQPC will host a very similar conference in Houston, Texas: Operational Excellence in Oil and Gas. I’m looking forward to exploring both the similarities and differences between North American and European markets, companies, and operational excellence program focus.

I hope that we will see you at one or both of these conferences. What are your experiences and expectations for Operational Excellence? Let’s discuss it below.

Cloud Flexibility Gives Customers The Experience They Want

Frank Lynn

Leads Customer Success and Solutions marketing for EMC’s Enterprise Content Division

Latest posts by Frank Lynn (see all)

In today’s consumer market, great companies with high brand equity have one thing in common: they’re using digital innovation to continuously improve upon their already tremendous customer experience.

For example, Costco is known for its generous return policy – now it’s been digitalized so that you can still get a refund if you don’t have a receipt. Starbucks lets you order and pay for your beverage with an app so you don’t have to wait in a long line. And Disneyland has an app so that you can see Yoga[1]wait times in real time and better plan your day at the park.

Enterprise Content Management software is a means to an end. Customers are trying to accomplish something and they’re looking for ways to do it cheaper and easier. Cloud-based solutions enable customers to do both. And they’re ideal for customers with growing or fluctuating bandwidth needs because they’re easy to scale up or scale down when needed.

But a public cloud for everything approach doesn’t always provide a great customer experience. Changing enterprise business processes to align with inflexible SaaS solutions is time consuming, expensive and frustrating. Having a flexible solution that can be configured to align with existing business processes reduces total cost of ownership and makes for a better user experience. In fact, according to Gartner¹, “The increased use of multiple public cloud providers, plus growth in various types of private cloud services, will create a multicloud environment in most enterprises and a need to coordinate cloud usage using hybrid scenarios.”

The increased use of multiple public cloud providers, plus growth in various types of private cloud services, will create a multicloud environment in most enterprises and a need to coordinate cloud usage using hybrid scenarios.
– Gartner

EMC provides public, private and hybrid cloud models of our Documentum as a Service or DaaS software – and you can mix, match and integrate them. Our Life Sciences customers are working on life-changing innovations to cure disease and help people live longer, better lives. Most prefer to protect their Research & Development content in a private cloud, while creating a public cloud clinical trial data repository that enables easier collaboration. And they don’t want unnecessary patches or upgrades forced upon them smack in the middle of a big clinical trial or new (more…)

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