If there’s one thing we know from working with our large community of customers and partners, it’s this: every organization is unique. Each one has its own set of business scenarios, relationships and complexities. As a result, each business addresses its work in its own individual, case-by-case way.
Enterprises across nearly every industry now take this case work approach to their relationships, each including multi-layered human, content and process interactions with everyone from employees to customers to regulatory agencies. As a result, organizations are looking toward more sophisticated business process management (BPM) solutions that enable case management functionality to provide holistic visibility into each distinct project.
With this continued evolution in the market, we are quite pleased to share Gartner’s evaluation of Dell EMC’s strengths in the sector within its recent report, “Critical Capabilities for BPM-Platform-Based Case Management Frameworks”1, which follows on the heels of the Gartner “Magic Quadrant for BPMPlatform- Based Case Management Frameworks”2.
As indicated in the graphic below, EMC‘s score for the Investigative use case evaluated by Gartner in the Critical Capabilities report is 4.01 on a 5 point scale, placing EMC in the top quartile of the products evaluated. Our solution is driven by strong adaptive case handling, content interaction, integration and interoperability, data capture and output management, out-of-the-box components, and role appropriate analytics.
We believe drawing on the strength of our Documentum xCP 2.2 business process management system (BPMS), we have an extensive set of Case Management Frameworks (CMFs), delivered both from ourselves and our partners. By working better together with Documentum 7.2 and components like Captiva and Document Sciences, xCP provides a robust set of content interaction capabilities. With our Documentum as a Service (DaaS) offering, this solution can be deployed as a managed service, providing even greater flexibility. Dell EMC also certifies all solutions in the Solution Catalog to ensure the highest quality for our customers.
Further, the Gartner MQ report provides a mention of our LEAP Courier SaaS-based offering, and we’re proud that its perception in the industry is living up to and exceeding expectations. Courier offers a new paradigm for businesses that rely on document exchange because, instead of dumping a bunch of files into the cloud as some solutions do, Courier provides a configurable structure that enables visibility, tracking, versioning, and true communication about when and how files are exchanged on a case by case basis.
We are pleased with the evaluations we received in Gartner’s research, but one additional conclusion they have made might make us the proudest. In the report, Gartner also includes feedback from EMC customers who had been surveyed. It’s truly rewarding to all of us to read this finding, because, on a case-by-case basis, our goal is, and will continue to be, to meet our customers’ needs in an unprecedented way.
1 Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks, Rob Dunie, Janelle B. Hill, November 3, 2016
2 Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks, Rob Dunie, Janelle B. Hill, October 24, 2016