Archive for the ‘Documentum’ Category

Cloud Flexibility Gives Customers The Experience They Want

Frank Lynn

Leads Customer Success and Solutions marketing for EMC’s Enterprise Content Division

Latest posts by Frank Lynn (see all)

In today’s consumer market, great companies with high brand equity have one thing in common: they’re using digital innovation to continuously improve upon their already tremendous customer experience.

For example, Costco is known for its generous return policy – now it’s been digitalized so that you can still get a refund if you don’t have a receipt. Starbucks lets you order and pay for your beverage with an app so you don’t have to wait in a long line. And Disneyland has an app so that you can see Yoga[1]wait times in real time and better plan your day at the park.

Enterprise Content Management software is a means to an end. Customers are trying to accomplish something and they’re looking for ways to do it cheaper and easier. Cloud-based solutions enable customers to do both. And they’re ideal for customers with growing or fluctuating bandwidth needs because they’re easy to scale up or scale down when needed.

But a public cloud for everything approach doesn’t always provide a great customer experience. Changing enterprise business processes to align with inflexible SaaS solutions is time consuming, expensive and frustrating. Having a flexible solution that can be configured to align with existing business processes reduces total cost of ownership and makes for a better user experience. In fact, according to Gartner¹, “The increased use of multiple public cloud providers, plus growth in various types of private cloud services, will create a multicloud environment in most enterprises and a need to coordinate cloud usage using hybrid scenarios.”

The increased use of multiple public cloud providers, plus growth in various types of private cloud services, will create a multicloud environment in most enterprises and a need to coordinate cloud usage using hybrid scenarios.
– Gartner

EMC provides public, private and hybrid cloud models of our Documentum as a Service or DaaS software – and you can mix, match and integrate them. Our Life Sciences customers are working on life-changing innovations to cure disease and help people live longer, better lives. Most prefer to protect their Research & Development content in a private cloud, while creating a public cloud clinical trial data repository that enables easier collaboration. And they don’t want unnecessary patches or upgrades forced upon them smack in the middle of a big clinical trial or new (more…)

The Electric Impact of the Cloud, Have You Plugged In?

Mario Montesinos

EMEA Presales Director of the Strategic Pursuit Team, helping companies to transform the way they manage their information to support their business and accelerate their innovation during these cloudy times.

Have you ever considered, when switching on your coffee machine in the morning, where the electricity comes from? I’m guessing not. You probably only expect it to work so that you can have your tasty Colombian coffee.

I don’t know where the electricity I use at home is coming from. Last year Spain imported electricity from France. At the same time Spain also exported electricity to Portugal, Andorra, Morocco and…surprise, also back to France. I can’t imagine anyone in Portugal wondering whether the electricity to charge a smartphone comes from Spain, is produced in France and sent to Spain, or is sent from Spain to France and bought back again. Electricity has no accent. It doesn’t matter from where it comes; only that it is always there when you need it!

Strategy the cloud

A few years ago, I started to work with customers planning their journey to the cloud. I’m talking about private cloud. There were many questions about the where, the who and the how of the process. It was an incredible cultural change and many people were against it, especially the security guys.

It reminded me of 15 years earlier when I was working for an engineering company. We deployed a Document Management System, Documentum, to improve visibility, collaboration and productivity while reducing costs moving to the digital world. But even after a several years, many of the engineers were still locking their drawings in their own personal “map cabinet”.

While customer goals were to reduce costs, improve performance and reduce the IT complexity, it was security and compliance that were the main concerns for most. They were changing their IT strategy and facing a cultural barrier.

At that same time I was fortunate to meet with another company, one part of a large group, that was very focused on their business and margins. This business had a completely (more…)

Take the LEAP: Be a Digital Trendsetter

Savinay Berry

Leads product management, design and business development for EMC LEAP and EMC Documentum product lines.

Latest posts by Savinay Berry (see all)

Every year KMWorld, one of the world’s leading knowledge management, content management, and document management publications, evaluates in the industry  to identify companies and products that anticipate the needs of organizations to provide the most useful and innovative solutions for the marketplace.

I’m pleased to share that this year EMC LEAP has been recognized as a KMWorld Trend-Setting Product for 2016. The publication leap1awarded EMC for its foresight in developing the LEAP platform, the best source for content apps designed to drive user productivity and solve digital business challenges for the enterprise. This honor is further proof of our organization’s leadership in creating next-generation applications for the ECM market, highlighted by EMC’s groundbreaking cloud-native content platform which empowers customers to get transformational value without the need for migration of content to yet another repository.

As KMWorld indicates, they include among their list of honorees organizations whose solutions hold promise for the marketplace—even if the marketplace has not yet realized it. As the transition to cloud and Software-as-a-Service (SaaS) evolves, many businesses leaders may not yet be fully aware of the need or may be hesitant to move away from an on-premises system and adopt a new cloud model. However, LEAP applications, in conjunction with existing ECD systems, enable customers to achieve the flexibility of a cloud-first rather than cloud-only solution. In other words, LEAP applications combined with the solid foundation of EMC Documentum and InfoArchive create the only ‘better together’ hybrid solution that can adjust to any organization’s comfort and needs.

And we are hardly resting on our laurels. Stay tuned for more trend-setting products from us, and in the meantime, check out and register for the already available SNAP and COURIER apps. Are you ready to be a digital trendsetter?

Winning Without Migration in a Digitized World

Savinay Berry

Leads product management, design and business development for EMC LEAP and EMC Documentum product lines.

Latest posts by Savinay Berry (see all)

An executive is scheduled to travel to a customer meeting at the last minute. He quickly makes flight arrangements, books a cozy place to stay with Airbnb and makes sure the Uber app is on his mobile phone. Then he does one last thing. He finds a big box and stuffs it full with his all the information he’ll need for his meeting. He tapes it closed and lugs it to UPS shipment across country.

The story is a little preposterous, isn’t it? With all the technology available, the idea of users hauling physical data around is from a previous age. We leverage all the advances that digital-focused companies offer, yet, while various access tools are available in this new era, many organizations still accept limitations in managing their own content. Uber doesn’t require you to bring your car with you to use its service. Airbnb doesn’t need your furniture. Why should a business need to shuttle around its content in order to use it?Digitized World and Migration

Despite the claims of some industry vendors, the hybrid world of content will thrive for many years. Organizations continue to store and access content of all types, including files, media and more, using both on-premises and cloud repositories. However, to create real business value, this content has to be brought to life and used in a way that solves key business challenges like invoice processing, loan processing, claims processing, employee onboarding etc.

Two fundamentally different approaches can address this goal:

The first option is to shuttle all content into a single repository, hand over the keys to the content kingdom and then pray that it’s secure and meets all compliance and regulatory requirements.

There can be advantages to migration, including in the ease of managing, indexing and sorting content. However, in order to achieve this result, an often time-consuming and costly migration process is required (migrating meta data, roles, schemas for billions of objects is not an automated task – it does require PS and a few aspirins on hand). In addition, a single  (more…)

Glimpse #1: A Sneak Peek at the New ECD Education Services

Bill Sawyer

Worldwide Education Leader for the Enterprise Content Division, EMC

In a relatively short period, based on human standards of time, we have dramatically changed the way we acquire information and the methods by which we learn. There are resources like Wikipedia and the Khan Academy that have fundamentally changed the way that learners, of all ages, can find, acquire, Sunrise2and interact along their path to learning. So, it should come as no surprise that ECD Education Services is not insulated from the need to adapt to these changing requirements. You are already familiar with the changes in the delivery availability of courses from just classroom-based instructor-led courses to now include live on-line courses and pre-recorded virtual instructor-led courses (VILT).

But, these are just the tip of the iceberg. We are beginning the changes to more fully adapt and respond to the needs of our customers, partners, and internal team members. The team is actively working to redefine itself in the face of these new needs. Our solution is (more…)

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