Archive for the ‘Documentum’ Category

Making a Case for the Critical Capabilities of the Documentum BPM Platform

Savinay Berry

Leads product management, design and business development for EMC LEAP and EMC Documentum product lines.

If there’s one thing we know from working with our large community of customers and partners, it’s this: every organization is unique. Each one has its own set of business scenarios, relationships and complexities. As a result, each business addresses its work in its own individual, case-by-case way.

Enterprises across nearly every industry now take this case work approach to their relationships, each including multi-layered human, content and process interactions with everyone from employees to customers to regulatory agencies. As a result, organizations are looking toward more sophisticated business process management (BPM) solutions that enable case management functionality to provide holistic visibility into each distinct project.

With this continued evolution in the market, we are quite pleased to share Gartner’s evaluation of Dell EMC’s strengths in the sector within its recent report, “Critical Capabilities for BPM-Platform-Based Case Management Frameworks1, which follows on the heels of the Gartner “Magic Quadrant for BPMPlatform- Based Case Management Frameworks”2.

As indicated in the graphic below, EMC‘s score for the Investigative use case evaluated by Gartner in the Critical Capabilities report is 4.01 on a 5 point scale, placing EMC in the top quartile of the products evaluated. Our solution is driven by strong adaptive case handling, content interaction, integration and interoperability, data capture and output management, out-of-the-box components, and role appropriate analytics.

business process, BPM, ECM

Source: Gartner (November 2016)

We believe drawing on the strength of our Documentum xCP 2.2 business process management system (BPMS), we have an extensive set of Case Management Frameworks (CMFs), delivered both from ourselves and our partners. By working better together with Documentum 7.2 and components like Captiva and Document Sciences, xCP provides a robust set of content interaction capabilities. With our Documentum as a Service (DaaS) offering, this solution can be deployed as a managed service, providing even greater flexibility. Dell EMC also certifies all solutions in the Solution Catalog to ensure the highest quality for our customers.

Further, the Gartner MQ report provides a mention of our LEAP Courier SaaS-based offering, and we’re proud that its perception in the industry is living up to and exceeding expectations. Courier offers a new paradigm for businesses that rely on document exchange because, instead of dumping a bunch of files into the cloud as some solutions do, Courier provides a configurable structure that enables visibility, tracking, versioning, and true communication about when and how files are exchanged on a case by case basis.

We are pleased with the evaluations we received in Gartner’s research, but one additional conclusion they have made might make us the proudest. In the report, Gartner also includes feedback from EMC customers who had been surveyed. It’s truly rewarding to all of us to read this finding, because, on a case-by-case basis, our goal is, and will continue to be, to meet our customers’ needs in an unprecedented way.

1 Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks, Rob Dunie, Janelle B. Hill, November 3, 2016

2 Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks, Rob Dunie, Janelle B. Hill, October 24, 2016

Momentum Barcelona: Where a Spark Becomes a Fire

Chris McLaughlin

Chief Marketing Officer, Enterprise Content Division. Follow @cc_mclaughlin

Momentum Barcelona,

After every Momentum, I am given the unenviable task of trying to recapture each amazing iteration of this event in vivid detail, to effectively recount the keynotes, the various breakout sessions, and all of the fun and community that make Momentum such an amazing event for our customers, our partners and, yes, our employees. So, while it may be nearly impossible, let me take a moment to relive Momentum Barcelona and to celebrate the return of this great event to Europe.

For those of you that were unable to join us for Momentum Europe, I’m truly sorry you weren’t able to experience the incredible atmosphere and beautiful location that is Barcelona. What an incredible city in which to host our Momentum Conference, full of history, life, vitality and, of course, never-ending fun. I can’t think of a better backdrop for an event that celebrates our customers and their successes with our technology.

And, to the more than 800 registered attendees and, in particular, our customer and partners, I want to simply say thank you for sharing the experience with us and helping to make it an event that practically defies description.

Before I get into the highlights of the conference, I also wanted to share with you an observation that our President, Rohit Gsparks, Momentum Barcelona, hai, and one of our partners from Informed Consulting made together during one of the sessions this past week. The two shared a view that the team from the Enterprise Content Division has long had an undeniable spark, a spark that seems to burn even brighter during important times like Momentum, and in particular, Momentum Europe.

You see, at events like Momentum or our Customer.NEXT roadshows, we are at our best, surrounded by the customers and partners that have made ECD great. We are with our “community.” Better yet, we are amongst friends. During these moments, this ECD community has achieved incredible success, building upon the present and always looking forward to the future. The reason is clear: it’s because each of us – customer, partner and employee – shares a common goal, as well as the commitment to see one another succeed, to realize the incredible value that organizations can achieve working with our technology. This is the spark we experienced this week, one that has continued to burn brightly through all of the years and across every Momentum.

And, as we look toward the end of a very eventful year, we’re also looking toward the amazing opportunities that lie before us to fan this flame into an even bigger blaze in the years to come. Perhaps never before has the name Momentum been more appropriate for our conference, or for our organization. This is evidenced by all of the activities and announcements that accompanied this year’s Momentum Europe.

As you likely know, at ECD, we are focused on digital transformation and enabling our customers to achieve true competitive advantage in this digital age. You probably also know that much of the rest of the industry has recognized our vision and is now beginning to share our understanding of the importance of enabling transformation. However, unlike many others in the market, ECD has continually delivered on its promise of providing a complete content strategy and set of solutions that will enable our customers to achieve their transformational goals.

At Momentum Barcelona, we launched groundbreaking new solutions, including new LEAP apps and the LEAP Platform, as well as the next release of InfoArchive, InfoArchive 4.2, which brings exciting new capabilities for our Financial Services customers (on the heels of the recently announced InfoArchive 4.1/Clinical Archiving 2.0). We also provided a number of exciting updates to our Documentum products that make them easier than ever before to deploy, upgrade and manage in hybrid environments. Finally, we shared updates on a few of our industry solutions, designed to meet specific vertical needs, including new features in the Dell EMC Documentum Asset Operations 2.1 that offer compelling opportunities for the Energy and Engineering industries and Dell EMC Documentum Life Sciences Suite 4.2 , which now provides support for medical device documentation, as well as enhanced features for pharmaceutical organizations.

And this is really just the beginning. Momentum Barcelona 2016 also featured three entertaining keynotes, starting with the opening keynote with Rohit, Muhi Mazjoub from OpenText, and three customers who shared how our products are enabling their digital transformation. Our second keynote included two analysts from IDC, Roberta Bigliani and Max Claps, and focused on key trends in Digital Transformation. And the climactic, closing keynote featured Rohit and noted futurist, Beau Lotto, who offered an exciting vision of things to come.

Other highlights of Momentum Barcelona included:

  • 750+ Labs completed, with customers working directly with our technology
  • 748 #MMTM16 mentions
  • 439 Momentum app downloads
  • 300 attendees at our Momentum Partner Summit
  • 200 Hack-a-thon participants
  • 200 Partner Summit attendees
  • 146 trees planted
  • 87 LEAP personality quizzes completed
  • 65 hours of Product & Industry sessions
  • 54 1:1 meetings with media and analysts
  • 33 Life Sciences user group attendees
  • 30 Genius Lab sessions with our Professional Services team
  • 26 customers speaking in sessions
  • 25 partner sponsors
  • 9 Mo & Tim videos recorded
  • 8 sessions dedicated to LEAP
  • 6 partner innovation award winners
  • 1 President’s Award winner for Customer Satisfaction
  • And, just so you don’t get the impression that we were all business, one surreal party. Perhaps I’ll just leave it at that, but if we ever see each other in person, you can ask me privately for more details.

But, for those of you who may already know those details, our valued customers and partners, thank you again for being with us at Momentum Barcelona. If we missed you this time, we sincerely hope to see you at one of our future events. It’s a very exciting time for ECD and we can’t wait to share it with you. The spark has ignited, the flame is growing higher, and there is room around the fire for everyone.

Congratulations and thank you, everyone, for a fantastic Momentum 2016 in Barcelona!

Life Sciences: Information is the Next Big Thing

Rohit Ghai

President of the Enterprise Content Division at Dell EMC. Follow @rohit_ghai

Before the digital era, the Life Sciences industry was all about the “next big thing” – the next drug, the best medical device, the new technology for procedures. While this is still the case, organizations are now also looking for the “next big thing” inside their existing information – to discover new strategic indications and uses, see patterns via analytics, and much more. But this means they must have control of, and visibility and access into, their content.

By putting content into the right context, organizations can unify end-to-end processes and tap into the value of content throughout the process, resulting in better business decisions, faster time-to-market, and higher-quality products and customer service. This is the essence of digital transformation.

Mike Shanler, Research VP from Gartner, says that at its most basic level, digital transformation is about getting away from “paper-based decisions”.  I believe digital transformation is also about letting technology to do the heavy lifting to make digital decisions faster, easier and more impactful. (Mike and I both speak in detail about Digital Transformation and Life Sciences in the video below).

Life Science organizations may need to embrace digital transformation more than any other industry, due to the complexity of their end-to-end processes, the rigorous regulatory requirements imposed on them, and frankly, because often lives are at stake. The Life Sciences industry has probably the greatest motivation – and perhaps the biggest responsibility – to ensure that they’re digitally transforming today to improve patient outcomes, while improving the bottom line.

Digital transformation has a multi-faceted impact on Life Science organizations, such as:

  • For Clinical, it helps companies bring information together to help make quicker go/no go decisions and apply analytics to clinical data to help discover new indications for existing drugs
  • For Regulatory, it enables businesses to more quickly create, review and approve regulatory content and submit to agencies to speed up approvals, as well as provide a single view of all regulatory interactions associated with a submission
  • For Quality, it gives organizations visibility into understanding whether a change to manufacturing (specs, methods, vendors etc.) creates a need to re-submit to agencies

Ultimately, if Life Sciences organizations do not remedy these issues through digital transformation, they will be disrupted by organizations that have transformed and will beat them to market.

We provide value by helping customers all along the digital transformation continuum. Whether the focus is on clinical, regulatory or quality, we can addresses today’s challenges with a suite of offerings that meet today’s demands and allow for expansion and scalability. This also enables organizations to realize the value achieved on a smaller scale, while laying the ground for the future.

So where do organizations begin the process? How do they identify exactly where they are on this continuum? To assist with this challenge, we offer customers a Digital Maturity tool that informs them as to how far along the organization is in the process of digital transformation and their readiness across the areas of People, Business and IT. This helps to define how mature they are in each area, where the low-hanging fruit is, and what will have the most impact to the business.

As with any major change in an industry, digital transformation will have winners and losers. Those who are willing to tackle information as “the next big thing” and address it head-on will reap the benefits. Even in highly regulated industries like Life Sciences, digital will be the path forward. So it’s critical to ask your organization, “Are we ready to transform?”

 

Lucky Number 13

Danny Pidutti

Sr. Director of Product and Solutions Marketing in the Enterprise Content Division at Dell EMC

I have never been the superstitious type; full moons, cemeteries, ghosts, vampires, etc., just don’t bother me. Werewolves, on the other hand are a different story, but that is childhood trauma that I will save for another day.

So when it came time to participate in the Gartner Magic Quadrant for Enterprise Content Management, I didn’t put much thought into the notion we were shooting for our 13th consecutive report positioned as a leader, because I like to deal in facts, and that fact is ECM is more important today than it has ever been, and ECD’s offering is again recognized as a Leader.

As avid ECM practitioners we all know the importance of content and if you are like me (old), Gartner, Magic Quadrant, Documentumthen you have seen how the role of content had evolved over the years. This evolution has not been lost on us, over the last 13 years we have constantly enhanced our ECM portfolio so our customers can address their current and future ECM needs. ECM used to be about how organizations take control of their content and while it is still a basic tenet, it’s not where ECD believes customers will receive the most value.

This year we released LEAP because it is clear to us that the future of ECM is heading away from the notion of a single massive repository to a place where heterogeneous ECM systems work together to support the needs of the business; where purpose built applications that address different use cases, yet share a common API, can leverage content irrespective of where it lives. Fundamentally, the focus is on business outcomes and customer experience, where content apps seamlessly integrate with enterprise apps and enhance the experience of both customers and employees.

Both LEAP and our solutions portfolio have key strengths making people way more productive, improving business outcomes and enhancing customer experiences, as demonstrated through the following apps:

  • LEAP Courier – a new way to power business processes that depend on structured document exchange across organizational boundaries, providing a consumer-grade user experience for secure and structured document exchange, validation and tracking
  • LEAP Snap – automatically captures, categorizes and organizes documents and related document information in real-time, turning unstructured content into actionable digital business information
  • LEAP Concert – enables the creation of documents in a collaborative but controlled environment with the ability to identify and assign work to be done, and the use of simple review workflows that allow review and approval
  • LEAP Express – easily browse, access, search and approve all content, no matter where it lives, on multiple form factors including web, tablet and mobile
  • LEAP Focus – allows for fast, yet detailed reading and reviewing of business documents on mobile devices, eliminating “pinch-to-zoom” functions by automatically reformatting the document

It is little wonder then, that we believe LEAP and our solutions portfolio are viewed as key strengths by our customers, partners and the industry at large. After all, these strategic initiatives make people way more productive, improve business outcomes and enhance customer experience, but perhaps equally important is the fact that ECD’s vision provides customers with a roadmap that enables their Digital Transformation initiatives.

Much has been written about Digital Transformation and its disruptive impact to incumbents and while there is massive potential for disruption there is also massive potential for innovation. In the Digital Transformation era customer expectations are at an all-time high and successful organizations will need to address these expectations. ECD’s vison is to seamlessly bring ECM to a place it has never been, the intersection of the front office and the customer, and we believe is evidenced by the Gartner Magic Quadrant for ECM, ECD’s vision, and execution, is leading the market.

 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

User Experience is About The Swipe of a Finger

Mario Montesinos

EMEA Presales Director of the Strategic Pursuit Team, helping companies to transform the way they manage their information to support their business and accelerate their innovation during these cloudy times.

If there’s a word I use frequently on top of “commitment” that is “expectations.” What a nice word, isn’t it? From all the different definitions I could find for expectations, the one I like the most is this: “a belief that something will happen or is likely to happen.”mobile swipe-2

All of us who have small kids know what children do every time they see a device screen, no matter where; they swipe their fingers across it and believe something special is going to happen. If nothing happens, we hear the already popular “Oh, Daddy, it’s broken!.” This is the first time they face the reality of what user experience is about.

In the enterprise world something similar is already happening. We are all used to accessing technology in our spare time, to make our life easier and better. But at the office we often swipe our fingers, nothing happens and it seems that something is broken.

During the last two decades we have been using Information Systems designed by engineers and limited to well-trained employees. This approach has a clear impact on how the information flows through the organization and also across organizations. It prevents business from taking full advantage of every piece of data to become more efficient, a critical limitation in this transformation period where the strategy is key.

When we take a deeper look into many business processes today, we discover that different participants suffer to get things done due to the isolation of each of the participants in different (more…)

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