Archive for the ‘Archiving’ Category

5 Reasons You Should Consider Decommissioning Your Legacy ERP System

Jan Vala

Staff Systems Engineer, Dell EMC ECD

What attracted your attention more in the heading? The “5 reasons” or the fact that somebody would even want to decommission an ERP system? Look around – this world runs on ERP systems. Why would somebody want to decommission an ERP system?5

Believe it or not there are companies actually doing it. Be it a merger/acquisition, migration to platform stack or simply migration to other ERP system (even if it would be only a new version of
the same ERP).

The “do nothing” option

Not long after the go-live of the new ERP system your (previously highly valued) old ERP instance will not be used at all. What now? Here are your options:

  • Do nothing, keep the monstrous server running somewhere in your data center and keep paying. The list of what you pay for is actually pretty long. It starts from DC floor space down to the slice of the employee time that takes care of the “skeleton in your closet”.
  • Virtualize the old environment, shut it down and hope and pray that you’ll never ever need to boot it again
  • Decommission the system and move on – for example to make your IT more agile

I don’t want to go into too many details about the first two options. I don’t want to summarize how much it actually costs you to do nothing and how expensive could be the risk of not (more…)

Timeless Opportunity – Is There Such a Thing in Our Ever-Changing World?

Rohit Ghai

President of the Enterprise Content Division at Dell EMC. Follow @rohit_ghai


“What do you do with The Huggers? I have many of those!”

“You hug them back! It’s simple, don’t fight them.”

When I heard this conversation, I wasn’t very sure I was in the right meeting room. I took a chance and joined the conversation. Little did I know that I would pick up three key insights about timeless customer needs.

It was a complete pleasure to host several valued InfoArchive customers in Boston for the very first InfoArchive Product Forum.

Timeless Opportunity #1: The need to manage obsolescence will never be obsolete

“Huggers hold on to their dated applications like their firstborn and won’t let go,” he told us. “They add huge overhead to IT and compliance teams, and they are in virtually every organization!

“When you fight them, they hold on tighter,” he continued. “So instead, you just assure them their baby will be in good hands.”

As this conversation about decommissioning applications progressed, it dawned on me that in a world where technology and business are changing at an ever increasing pace, obsolescence will always be a constant. This is a technology, people and process opportunity. On the technology side, you need to have a solution that can decouple data from applications, handle unprecedented (more…)

CEB TowerGroup Analysts Release New Research on Banking and ECM

Patrick McGrath

Director, Digital Transformation, Dell EMC Enterprise Content Division. Follow @patrickiest at Dell EMC Enterprise Content Division.
Patrick McGrath is Director, Digital Transformation at Dell EMC's Enterprise Content Division (ECD) after leading ECD's product marketing function. Patrick previously performed business model and platform consulting to crowdsourcing startups. He spent 12 years at UC Berkeley, responsible for the strategy and delivery of data and content services including: business intelligence, imaging/scanning, BPM, records, archiving, web content management, content management for research and museums; and collaboration platforms. Prior to UC Berkeley, Patrick held senior management roles within DigitalThink (an early SaaS eLearning company) and Documentum. The remainder of Patrick’s 30-year career includes consulting, business development, technical delivery and management within startups and established enterprises.

Banking has had a long relationship with technology, “with more than 90% of retail banking executives citing that they have the technology currently, or are planning to implement or improve.”  However, the pace of change has accelerated due to competitive and regulatory forces, as well as rapidly maturing technologies such as cloud, mobility and analytics.  FinTech upstarts have been challenging established institutions and are now similarly challenged as those established banks get more comfortable with digital transformation.

 “Technology is transforming our business radically, across every aspect of our business.  A process that has been going on for some time, but has accelerated…  We actually create the prices and the information that then gets communicated.  It gets processed directly, payments get made automatically, much more efficiently, much more cheaply, and without error.”

– Lloyd Blankfein, Chairman & CEO Goldman Sachs

“The financial services business has been a huge user of technology, not just recently, but for the last for 50 or 60 years. We literally used to move pieces of paper around when you buy a security. The difference today is that much faster, people can access things any-where, any-time. People want 24 x 7 services. I always look at our job – we’ve got to make things better, cheaper, faster for you.   …

The mobile device is probably the device (not just for millennials any more) for alerts, moving money, bill pay, knowledge, offers, marketing.  It’s getting faster, quicker.”

– Jamie Dimon, Chairman & CEO JP Morgan Chase

Recent research published by CEB TowerGroup analysts point to a number of interesting conclusions:

  • Enterprise Content Management (ECM) and business process management (BPM) are as relevant now as ever for transactional automation and compliance. It has reduced processing times and enabled and scaled access to services across time-zones and
  • Paper is still a major challenge to banking institutions, many of whom lack cultural acceptance and skills to more broadly apply these technologies.
  • Customer engagement is moving from live (in-person) interaction, to leveraging digital channels. Mobility is also a major trend for account opening and servicing.
  • Coupled with traditional ECM services, a combination of customer document delivery (customer communications management), business process (or case) management and eForms, e-signatures, mobility and cloud deployment are technologies that promise to greatly improve customer experience, with conversational and highly optimized workflows.
  • There is a gap between Banking executive’s perceived importance and confidence of a firm’s ability to execute key initiatives.

The CEB TowerGroup analyst report, Going Paperless to Become Digital, discusses their detailed research and highlights changes in the adoption of ECM solutions, particularly as it relates to paper handling and the move to digital channels. It also shares a analysis of ECM product capabilities, including those from Dell EMC’s Enterprise Content Division, with special interest to the needs of the banking industry. Download your copy now.

On Wednesday October 12 we held a very informative webinar with CEB TowerGroup analysts to discuss their findings in the context of digital transformation in banking, and our customer experiences.  The recording will be available soon.

Supporting Digital Banking and Customer Engagement Beyond the FinTech Era

Presented by:

Craig Focardi, Principal Executive Advisor, CEB TowerGroup

Patrick McGrath, Director, Digital Transformation, Dell EMC Enterprise Content Division

What’s New in ECM – It’s Not What You Think

Albert Nel

Director Sales - Asia Pacific & Japan at Enterprise Content Division, Dell EMC

In our ever-evolving era, where things like technology (or even technology companies) can change quickly, the world can become a complex place. As anyone who has tried to write a blog, repair a home appliance or diversify their investment portfolio has learned– what seems very simple can actually be very hard, if you don’t have the right skills.Globe-2

In our Enterprise Content Division, we migrate terabytes of content for customers on a regular basis. In Asia Pacific and Japan, we have partners that transform paper-driven plants to digital enterprises. While we think these are routine and relatively easy tasks to perform, the same lesson repeats itself: it’s easy if you have people that know what they are doing and have done it many times before.

When my customers across Asia approach us for enterprise content management (ECM) best practices, I often find the best advice is to go back to basics and tap into specialists who can accelerate your efforts. Particularly in high growth markets, some of the fundamentals that help companies scale successfully have been missed. This Harvard Business Review article described emerging markets well: “The headlong growth that put them on the map isn’t enough to sustain them when their industries mature.”

This is why it’s important to design and build powerful content management systems for your enterprise. These technologies can keep up with your burgeoning content and keep you agile to deliver new innovations. If time-to-market and competitive advantage matter, that’s all the more reason to let ECM experts handle it for you, rather than taking years and costly mistakes to scale your business.

Growth and Scale with Unified Content

While it might not seem new for ECM excellence, it is new for many countries across Asia to implement application decommissioning strategies. A simple place to begin is listing out how many applications you have running with important content you need to maintain.

This could be historical data about manufacturing plant operations across China, or former FDA application files from three subsidiaries in Southeast Asia. You might have (more…)

InfoArchive – From Information to Knowledge

Bryant Bell

Leads product marketing for the Archiving & Pervasive Governance products in the Enterprise Content Division at Dell EMC. Follow @bell2bry
Bryant Bell has spent over 19 years in information technology and services as a global market strategist and a specialist in GRC, eDiscovery and archiving. A past speaker at AIIM Bryant has provided insight on governance and compliant archiving. He has initiated governance eDiscovery and archiving programs with such companies as Wolters Kluwer, EMC, and Adobe. In his current role as Senior Product Marketing Manager for archiving and pervasive governance. Bryant is known as a passionate evangelist for compliant archiving as a method to unleash the value of information and transform the enterprise.

Recently I traveled to Pleasanton to work with the InfoArchive team. I arrived late and checked into my hotel. While relaxing and flipping through the TV I stumbled onto an early 90’s Robert Redford movie called Sneakers (by Universal Pictures). Taking place in Silicon Valley, the movie focuses on NSA sponsored technological espionage. Essentially, steal technology that can decode, monitor and listen to any kind of communication. The premise made me chuckle in an ironic way! After all, this is, what, twenty years before Snowden? Beyond the plotline, what really grabbed my attention was a line spoken by Redford’s character, which I found banking2rather pertinent to today. He said:

“There’s a war out there, old friend. A world war. And it’s not about who’s got the most bullets. It’s about who controls the information. What we see and hear, how we work, what we think… it’s all about the information!”

When I think about InfoArchive, I always focus on information, both content and data. The multitude of data types and extremely large amounts of information that can be ingested into the archiving platform takes precedent. Yet, the real power of InfoArchive is what you can do with this information after ingestion. To unleash this power, you’ll need access to this information to use it. Despite this, we still need to fight against the corporate philosophy of information control that limits access. Nevertheless, innovative companies are developing strategies not to hide or restrict access to information in silos but to provide information as quickly as possible to business units, analysts and individuals. These companies are transforming more rapidly than their siloed competitors by allowing greater access to structured data and unstructured content.

The recent release of InfoArchive 4.1 and it’s healthcare version – Clinical Archiving – has made accessing and leveraging information easier than ever before.


There are inherent risks to providing open access to information. However, I believe informed employees can see the difference between right and wrong. Naturally, mistakes can happen with access to unfiltered information. Some may attempt to exploit the information for their personal gains. After all, to err is to be human. Thankfully, we have the ability to decide for ourselves how (more…)

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