Archive for the ‘Archiving’ Category

Momentum Barcelona: Where a Spark Becomes a Fire

Chris McLaughlin

Chief Marketing Officer, Enterprise Content Division. Follow @cc_mclaughlin

Momentum Barcelona,

After every Momentum, I am given the unenviable task of trying to recapture each amazing iteration of this event in vivid detail, to effectively recount the keynotes, the various breakout sessions, and all of the fun and community that make Momentum such an amazing event for our customers, our partners and, yes, our employees. So, while it may be nearly impossible, let me take a moment to relive Momentum Barcelona and to celebrate the return of this great event to Europe.

For those of you that were unable to join us for Momentum Europe, I’m truly sorry you weren’t able to experience the incredible atmosphere and beautiful location that is Barcelona. What an incredible city in which to host our Momentum Conference, full of history, life, vitality and, of course, never-ending fun. I can’t think of a better backdrop for an event that celebrates our customers and their successes with our technology.

And, to the more than 800 registered attendees and, in particular, our customer and partners, I want to simply say thank you for sharing the experience with us and helping to make it an event that practically defies description.

Before I get into the highlights of the conference, I also wanted to share with you an observation that our President, Rohit Gsparks, Momentum Barcelona, hai, and one of our partners from Informed Consulting made together during one of the sessions this past week. The two shared a view that the team from the Enterprise Content Division has long had an undeniable spark, a spark that seems to burn even brighter during important times like Momentum, and in particular, Momentum Europe.

You see, at events like Momentum or our Customer.NEXT roadshows, we are at our best, surrounded by the customers and partners that have made ECD great. We are with our “community.” Better yet, we are amongst friends. During these moments, this ECD community has achieved incredible success, building upon the present and always looking forward to the future. The reason is clear: it’s because each of us – customer, partner and employee – shares a common goal, as well as the commitment to see one another succeed, to realize the incredible value that organizations can achieve working with our technology. This is the spark we experienced this week, one that has continued to burn brightly through all of the years and across every Momentum.

And, as we look toward the end of a very eventful year, we’re also looking toward the amazing opportunities that lie before us to fan this flame into an even bigger blaze in the years to come. Perhaps never before has the name Momentum been more appropriate for our conference, or for our organization. This is evidenced by all of the activities and announcements that accompanied this year’s Momentum Europe.

As you likely know, at ECD, we are focused on digital transformation and enabling our customers to achieve true competitive advantage in this digital age. You probably also know that much of the rest of the industry has recognized our vision and is now beginning to share our understanding of the importance of enabling transformation. However, unlike many others in the market, ECD has continually delivered on its promise of providing a complete content strategy and set of solutions that will enable our customers to achieve their transformational goals.

At Momentum Barcelona, we launched groundbreaking new solutions, including new LEAP apps and the LEAP Platform, as well as the next release of InfoArchive, InfoArchive 4.2, which brings exciting new capabilities for our Financial Services customers (on the heels of the recently announced InfoArchive 4.1/Clinical Archiving 2.0). We also provided a number of exciting updates to our Documentum products that make them easier than ever before to deploy, upgrade and manage in hybrid environments. Finally, we shared updates on a few of our industry solutions, designed to meet specific vertical needs, including new features in the Dell EMC Documentum Asset Operations 2.1 that offer compelling opportunities for the Energy and Engineering industries and Dell EMC Documentum Life Sciences Suite 4.2 , which now provides support for medical device documentation, as well as enhanced features for pharmaceutical organizations.

And this is really just the beginning. Momentum Barcelona 2016 also featured three entertaining keynotes, starting with the opening keynote with Rohit, Muhi Mazjoub from OpenText, and three customers who shared how our products are enabling their digital transformation. Our second keynote included two analysts from IDC, Roberta Bigliani and Max Claps, and focused on key trends in Digital Transformation. And the climactic, closing keynote featured Rohit and noted futurist, Beau Lotto, who offered an exciting vision of things to come.

Other highlights of Momentum Barcelona included:

  • 750+ Labs completed, with customers working directly with our technology
  • 748 #MMTM16 mentions
  • 439 Momentum app downloads
  • 300 attendees at our Momentum Partner Summit
  • 200 Hack-a-thon participants
  • 200 Partner Summit attendees
  • 146 trees planted
  • 87 LEAP personality quizzes completed
  • 65 hours of Product & Industry sessions
  • 54 1:1 meetings with media and analysts
  • 33 Life Sciences user group attendees
  • 30 Genius Lab sessions with our Professional Services team
  • 26 customers speaking in sessions
  • 25 partner sponsors
  • 9 Mo & Tim videos recorded
  • 8 sessions dedicated to LEAP
  • 6 partner innovation award winners
  • 1 President’s Award winner for Customer Satisfaction
  • And, just so you don’t get the impression that we were all business, one surreal party. Perhaps I’ll just leave it at that, but if we ever see each other in person, you can ask me privately for more details.

But, for those of you who may already know those details, our valued customers and partners, thank you again for being with us at Momentum Barcelona. If we missed you this time, we sincerely hope to see you at one of our future events. It’s a very exciting time for ECD and we can’t wait to share it with you. The spark has ignited, the flame is growing higher, and there is room around the fire for everyone.

Congratulations and thank you, everyone, for a fantastic Momentum 2016 in Barcelona!

Fighting Fraud through Better ECM

Suren Naidoo

Presales Director of Worldwide Functional Programs. Follow @Suren_Naidoo

Headlines these days often point to data security cases such as the breach at Yahoo!, affecting millions of users. But in the financial services industry, including insurance, it’s not just about data theft. It’s about fraud.

As we continue to drive implementations of Dell EMC InfoArchive, there is a very positive fraud, data securityuse case emerging that I think is worth blogging about – fraud detection. In particular, the ability to search many content types to perform forensics and analysis. This can turn up insider employees siphoning funds, or external parties manipulating processes for financial gain. Either way, the ability to digitize content and leverage it to protect yourself seems an essential skill in our digitally-transforming economy.

How can you get started? Here are three suggestions:

 1 – Capturing Content

Take a look at your current methods for capturing content as it comes into your organization. Are applications filled out online? Is there a bot on your web site asking for information? Are you using webcams and video, or online voice collaboration? Don’t forget to consider how and where smart phones or devices can be leveraged for first point of capture, as this AIIM whitepaper advocates.

Understanding how your stakeholders naturally communicate with your enterprise may turn up new types of content formats. Assessing these for today’s use, then projecting where you expect interactions to grow – say, more voice-collected information – can solidify your requirements. This can help your architects better align recognition, extraction, and classification technologies to fit your fraud detection use case.

2 – Retaining Content

One of many reasons I love the idea of extreme archiving is that the right content is always there when you need it. Nothing is worse than detecting some type of financial fraud, and finding you have no pools of content or history to investigate it and recover damages.

Regulatory compliance will anyway require you retain content long-term, so might as well leverage the same effort for multiple benefits and use cases. As we talked about in an earlier blog, types of content you retain might include historical information, current content and real-time data.

Start by designing a content retention component into your content management strategy. Consider disaster recovery needs and compliance requirements, and the content formats you discovered in step one above.

data security, fraud, 3 – Searching Content

Perhaps one of the most important considerations for the use case of fraud detection is search and query capabilities. It’s one thing to be smart about what content you can find and save, and quite another to search it quickly when something serious happens. (Just ask Bangladeshi bank officials, who realized only too late they had transferred billions of dollars to hackers).

Consider where your investigators may be physically located, and what types of devices they may use to query your content. Of course, run through multiple scenarios to ensure the right combination of content format, syntax, language and other search nuances are available to aid in their investigation.

Fortunately the financial services sector is already investing in fraud prevention methods, including Dell EMC RSA solutions. Considering ECM as part of your fraud detection strategy can deliver a solid ROI on content management solutions, while reusing the capture, retention and search tools you need anyway for managing regulatory compliance.

How are you leveraging ECM for business benefits such as fraud detection? Share your feedback below.

 

5 Reasons You Should Consider Decommissioning Your Legacy ERP System

Jan Vala

Staff Systems Engineer, Dell EMC ECD

What attracted your attention more in the heading? The “5 reasons” or the fact that somebody would even want to decommission an ERP system? Look around – this world runs on ERP systems. Why would somebody want to decommission an ERP system?5

Believe it or not there are companies actually doing it. Be it a merger/acquisition, migration to platform stack or simply migration to other ERP system (even if it would be only a new version of
the same ERP).

The “do nothing” option

Not long after the go-live of the new ERP system your (previously highly valued) old ERP instance will not be used at all. What now? Here are your options:

  • Do nothing, keep the monstrous server running somewhere in your data center and keep paying. The list of what you pay for is actually pretty long. It starts from DC floor space down to the slice of the employee time that takes care of the “skeleton in your closet”.
  • Virtualize the old environment, shut it down and hope and pray that you’ll never ever need to boot it again
  • Decommission the system and move on – for example to make your IT more agile

I don’t want to go into too many details about the first two options. I don’t want to summarize how much it actually costs you to do nothing and how expensive could be the risk of not (more…)

Timeless Opportunity – Is There Such a Thing in Our Ever-Changing World?

Rohit Ghai

President of the Enterprise Content Division at Dell EMC. Follow @rohit_ghai

 

“What do you do with The Huggers? I have many of those!”

“You hug them back! It’s simple, don’t fight them.”

When I heard this conversation, I wasn’t very sure I was in the right meeting room. I took a chance and joined the conversation. Little did I know that I would pick up three key insights about timeless customer needs.

It was a complete pleasure to host several valued InfoArchive customers in Boston for the very first InfoArchive Product Forum.

Timeless Opportunity #1: The need to manage obsolescence will never be obsolete

“Huggers hold on to their dated applications like their firstborn and won’t let go,” he told us. “They add huge overhead to IT and compliance teams, and they are in virtually every organization!

“When you fight them, they hold on tighter,” he continued. “So instead, you just assure them their baby will be in good hands.”

As this conversation about decommissioning applications progressed, it dawned on me that in a world where technology and business are changing at an ever increasing pace, obsolescence will always be a constant. This is a technology, people and process opportunity. On the technology side, you need to have a solution that can decouple data from applications, handle unprecedented (more…)

CEB TowerGroup Analysts Release New Research on Banking and ECM

Patrick McGrath

Director, Digital Transformation, Dell EMC Enterprise Content Division. Follow @patrickiest at Dell EMC Enterprise Content Division.
Patrick McGrath is Director, Digital Transformation at Dell EMC's Enterprise Content Division (ECD) after leading ECD's product marketing function. Patrick previously performed business model and platform consulting to crowdsourcing startups. He spent 12 years at UC Berkeley, responsible for the strategy and delivery of data and content services including: business intelligence, imaging/scanning, BPM, records, archiving, web content management, content management for research and museums; and collaboration platforms. Prior to UC Berkeley, Patrick held senior management roles within DigitalThink (an early SaaS eLearning company) and Documentum. The remainder of Patrick’s 30-year career includes consulting, business development, technical delivery and management within startups and established enterprises.

Banking has had a long relationship with technology, “with more than 90% of retail banking executives citing that they have the technology currently, or are planning to implement or improve.”  However, the pace of change has accelerated due to competitive and regulatory forces, as well as rapidly maturing technologies such as cloud, mobility and analytics.  FinTech upstarts have been challenging established institutions and are now similarly challenged as those established banks get more comfortable with digital transformation.

 “Technology is transforming our business radically, across every aspect of our business.  A process that has been going on for some time, but has accelerated…  We actually create the prices and the information that then gets communicated.  It gets processed directly, payments get made automatically, much more efficiently, much more cheaply, and without error.”

– Lloyd Blankfein, Chairman & CEO Goldman Sachs

“The financial services business has been a huge user of technology, not just recently, but for the last for 50 or 60 years. We literally used to move pieces of paper around when you buy a security. The difference today is that much faster, people can access things any-where, any-time. People want 24 x 7 services. I always look at our job – we’ve got to make things better, cheaper, faster for you.   …

The mobile device is probably the device (not just for millennials any more) for alerts, moving money, bill pay, knowledge, offers, marketing.  It’s getting faster, quicker.”

– Jamie Dimon, Chairman & CEO JP Morgan Chase

Recent research published by CEB TowerGroup analysts point to a number of interesting conclusions:

  • Enterprise Content Management (ECM) and business process management (BPM) are as relevant now as ever for transactional automation and compliance. It has reduced processing times and enabled and scaled access to services across time-zones and convenience-zones.finance-2
  • Paper is still a major challenge to banking institutions, many of whom lack cultural acceptance and skills to more broadly apply these technologies.
  • Customer engagement is moving from live (in-person) interaction, to leveraging digital channels. Mobility is also a major trend for account opening and servicing.
  • Coupled with traditional ECM services, a combination of customer document delivery (customer communications management), business process (or case) management and eForms, e-signatures, mobility and cloud deployment are technologies that promise to greatly improve customer experience, with conversational and highly optimized workflows.
  • There is a gap between Banking executive’s perceived importance and confidence of a firm’s ability to execute key initiatives.

The CEB TowerGroup analyst report, Going Paperless to Become Digital, discusses their detailed research and highlights changes in the adoption of ECM solutions, particularly as it relates to paper handling and the move to digital channels. It also shares a analysis of ECM product capabilities, including those from Dell EMC’s Enterprise Content Division, with special interest to the needs of the banking industry. Download your copy now.

On Wednesday October 12 we held a very informative webinar with CEB TowerGroup analysts to discuss their findings in the context of digital transformation in banking, and our customer experiences.  The recording will be available soon.

Supporting Digital Banking and Customer Engagement Beyond the FinTech Era

Presented by:

Craig Focardi, Principal Executive Advisor, CEB TowerGroup

Patrick McGrath, Director, Digital Transformation, Dell EMC Enterprise Content Division

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