Archive for the ‘Archiving’ Category

Wrapping Up 2016

Rohit Ghai

President of the Enterprise Content Division at Dell EMC. Follow @rohit_ghai

Latest posts by Rohit Ghai (see all)

For many, this time of year is full of the hustle and bustle of the holidays, preparing for time with families, and pondering what the New Year has in store. For Team ECD it’s no different, only this year there’s additional activities, excitement and anticipation about the road ahead as we prepare to join forces with OpenText.  With this in mind, I wanted to take a moment and provide an update on progress to date and unwrap a little of what’s to come.

Do You Hear What I Hear?

It’s hard to believe that we just passed the 90-day mark since signing the agreement with OpenText in September. Since then, the focus has been primarily been on you, our valued customers and partners. We’ve spent hundreds of hours talking with you and receiving feedback through webcasts, Customer.Next events in the U.S., Momentum Europe in Barcelona, and a multitude of 1:1 meetings across the globe. As always, our goal is to be as transparent as possible with our ECD family and ecosystem, and we hope you’ve found these interactions as valuable as we have. If you missed any of these events, please take a moment to review the resources here.

On a tactical level, the main driver behind our “hustle and bustle” has been to ensure consistency and continuity – everything from the products to the processes to the people – we want to make the transition as seamless as possible for you.

It’s Beginning to Look a Lot Like Closing…

There has also been tremendous effort focused on delivering the items that are needed for regulatory approvals and closing the deal. I’m pleased to report that everything seems to be moving ahead as planned. Just as we were all fortunate to participate in the close of the Dell EMC deal, the team is looking forward to celebrating this next step for ECD in the New Year. As we get closer to finalizing a close date, we will share opportunities for you to get involved and celebrate with us.

A Toast to You

It’s been an amazing 2016, with big, successful events like ECD Ready, Momentum in Las Vegas and 2016Barcelona, and Customer.Next. We’ve delivered more than 65 products, solutions and betas over the past 12 months, with major initiatives across the product families, including the release of 5 LEAP apps and the LEAP Platform beta; Documentum 7.3 with significant updates to the full Documentum family and vertical solutions; and the introduction of extreme archiving with InfoArchive 4.0 and Clinical Archiving 2.0. We’ve been recognized as a leader by five industry analyst firms, including our 13th time as a leader in the Gartner Magic Quadrant for Enterprise Content Management, and have won multiple product and strategy awards.

And it’s all for, and because of, you. On behalf of the entire ECD team, I’d like to raise a virtual toast to you – for your continued business, loyalty and friendship. Cheers and best wishes for a happy holiday season and a joyous new year!

Long term archiving for “in-memory“ ERP systems? Really?

Jan Vala

Staff Systems Engineer, Dell EMC ECD

Unlike other hype trends in IT, implementation of in-memory databases is a trend that has really taken off. Today, leading ERP system providers push “in-memory“ as the only option for their customers. Enterprise IT now accepts the idea (which was once perceived as crazy and/or dangerous) that it is preferable to have all their precious ERP data in RAM memory instead of on a “good old“ SAN storage array. Has this trend made long term archiving obsolete?

Long term archiving is still a valid (and actually must have) requirement – even in the “in-memory” in-memoryworld.  Compliance requirements haven’t disappeared with the in-memory rise. You’ll still have to keep your invoicing data verifiably unchanged for some 5-10 years depending on your legislation. You’ll have to make sure you can prove to your auditors that nobody could have tempered with your data since it was created.

When to start with data archiving

Is there a right time for archiving your data? Most probably, you’ll be “forced” to archive your historical data before you migrate to an in-memory system. “Forced” is an exaggerated expression but it can quickly become your truth if your other option is to purchase the in-memory hardware that is 3+ times the size of your “current” data volume. If you were ignoring data archiving before (since the SAN DB storage cost was so low, right?) you’ll want to run it before the in-memory ERP onboarding project.

Now your ERP system is running in-memory. Congratulations. What’s next? For sure you’ll focus in the upcoming months on getting the best out of your new in-memory system. But sooner or later you’ll have to return to archiving again. Storing the data on the Flash storage will not be recognized as a compliant option in case of an audit. Refresh your data archiving skills since you’ll have to start archiving your data even from the new in-memory ERP.

Ideal archive characteristics

What should be the main characteristics of the ideal target archiving platform? Have these changed in the last years? It would be a pity to archive in a closed “siloed” archive and have the data de-facto locked there. You want to make sure that your historical data can be used even after archiving it – in analytics, business warehouse scenarios, from call center operators – in the same way as your current data. The same platform should support not only your data archiving requirements but also your document archiving needs (all those outgoing invoices and reports have to be stored safely for a number of years). Your requirements for the new archiving platform shouldn’t stop there. I’d propose that you add to your wish list the following:

Open design: Vendor lock-in is not cool any more. Ask for industry standard design patterns (like OAIS – Open Archival Information Systems), ask for universality and support of both structured and unstructured data

Open access: If you’re not locked in with one vendor then ensure that your data isn’t locked in your archive either. It should be possible to reuse it throughout the enterprise. Hadoop Analytics and REST API design are the least that you should request to be able to gain value from your historical data. JDBC would be a „nice to  have“ on top of the below requirements – you’ll be able to stick with your current reporting tool (by letting it connect to the new archiving platform).

Cost predictability: One of the reasons you’ll start with archiving data from in-memory ERP systems is to avoid unnecessary cost. In the days of cloud and SaaS solutions you have the right to ask for clear and predictable cost and licensing terms for your archiving platform as well. You shouldn’t be accepting obscure product bundles with complex licensing terms and limitations. Instead ask for simple and predictable licensing – good example: per terabyte of data managed in the system.

The “in-memory ERP” era didn’t put data archiving into retirement. It’s just the opposite. Long term archiving is becoming more important today than it was before. And if you’re asking yourself what archiving platform to pick – talk to us about EMC InfoArchive.

Do you have more questions? Please submit your questions and comments below.

Momentum Barcelona: Where a Spark Becomes a Fire

Chris McLaughlin

Chief Marketing Officer, Enterprise Content Division. Follow @cc_mclaughlin

Momentum Barcelona,

After every Momentum, I am given the unenviable task of trying to recapture each amazing iteration of this event in vivid detail, to effectively recount the keynotes, the various breakout sessions, and all of the fun and community that make Momentum such an amazing event for our customers, our partners and, yes, our employees. So, while it may be nearly impossible, let me take a moment to relive Momentum Barcelona and to celebrate the return of this great event to Europe.

For those of you that were unable to join us for Momentum Europe, I’m truly sorry you weren’t able to experience the incredible atmosphere and beautiful location that is Barcelona. What an incredible city in which to host our Momentum Conference, full of history, life, vitality and, of course, never-ending fun. I can’t think of a better backdrop for an event that celebrates our customers and their successes with our technology.

And, to the more than 800 registered attendees and, in particular, our customer and partners, I want to simply say thank you for sharing the experience with us and helping to make it an event that practically defies description.

Before I get into the highlights of the conference, I also wanted to share with you an observation that our President, Rohit Gsparks, Momentum Barcelona, hai, and one of our partners from Informed Consulting made together during one of the sessions this past week. The two shared a view that the team from the Enterprise Content Division has long had an undeniable spark, a spark that seems to burn even brighter during important times like Momentum, and in particular, Momentum Europe.

You see, at events like Momentum or our Customer.NEXT roadshows, we are at our best, surrounded by the customers and partners that have made ECD great. We are with our “community.” Better yet, we are amongst friends. During these moments, this ECD community has achieved incredible success, building upon the present and always looking forward to the future. The reason is clear: it’s because each of us – customer, partner and employee – shares a common goal, as well as the commitment to see one another succeed, to realize the incredible value that organizations can achieve working with our technology. This is the spark we experienced this week, one that has continued to burn brightly through all of the years and across every Momentum.

And, as we look toward the end of a very eventful year, we’re also looking toward the amazing opportunities that lie before us to fan this flame into an even bigger blaze in the years to come. Perhaps never before has the name Momentum been more appropriate for our conference, or for our organization. This is evidenced by all of the activities and announcements that accompanied this year’s Momentum Europe.

As you likely know, at ECD, we are focused on digital transformation and enabling our customers to achieve true competitive advantage in this digital age. You probably also know that much of the rest of the industry has recognized our vision and is now beginning to share our understanding of the importance of enabling transformation. However, unlike many others in the market, ECD has continually delivered on its promise of providing a complete content strategy and set of solutions that will enable our customers to achieve their transformational goals.

At Momentum Barcelona, we launched groundbreaking new solutions, including new LEAP apps and the LEAP Platform, as well as the next release of InfoArchive, InfoArchive 4.2, which brings exciting new capabilities for our Financial Services customers (on the heels of the recently announced InfoArchive 4.1/Clinical Archiving 2.0). We also provided a number of exciting updates to our Documentum products that make them easier than ever before to deploy, upgrade and manage in hybrid environments. Finally, we shared updates on a few of our industry solutions, designed to meet specific vertical needs, including new features in the Dell EMC Documentum Asset Operations 2.1 that offer compelling opportunities for the Energy and Engineering industries and Dell EMC Documentum Life Sciences Suite 4.2 , which now provides support for medical device documentation, as well as enhanced features for pharmaceutical organizations.

And this is really just the beginning. Momentum Barcelona 2016 also featured three entertaining keynotes, starting with the opening keynote with Rohit, Muhi Mazjoub from OpenText, and three customers who shared how our products are enabling their digital transformation. Our second keynote included two analysts from IDC, Roberta Bigliani and Max Claps, and focused on key trends in Digital Transformation. And the climactic, closing keynote featured Rohit and noted futurist, Beau Lotto, who offered an exciting vision of things to come.

Other highlights of Momentum Barcelona included:

  • 750+ Labs completed, with customers working directly with our technology
  • 748 #MMTM16 mentions
  • 439 Momentum app downloads
  • 300 attendees at our Momentum Partner Summit
  • 200 Hack-a-thon participants
  • 200 Partner Summit attendees
  • 146 trees planted
  • 87 LEAP personality quizzes completed
  • 65 hours of Product & Industry sessions
  • 54 1:1 meetings with media and analysts
  • 33 Life Sciences user group attendees
  • 30 Genius Lab sessions with our Professional Services team
  • 26 customers speaking in sessions
  • 25 partner sponsors
  • 9 Mo & Tim videos recorded
  • 8 sessions dedicated to LEAP
  • 6 partner innovation award winners
  • 1 President’s Award winner for Customer Satisfaction
  • And, just so you don’t get the impression that we were all business, one surreal party. Perhaps I’ll just leave it at that, but if we ever see each other in person, you can ask me privately for more details.

But, for those of you who may already know those details, our valued customers and partners, thank you again for being with us at Momentum Barcelona. If we missed you this time, we sincerely hope to see you at one of our future events. It’s a very exciting time for ECD and we can’t wait to share it with you. The spark has ignited, the flame is growing higher, and there is room around the fire for everyone.

Congratulations and thank you, everyone, for a fantastic Momentum 2016 in Barcelona!

Fighting Fraud through Better ECM

Suren Naidoo

Presales Director of Worldwide Functional Programs. Follow @Suren_Naidoo

Headlines these days often point to data security cases such as the breach at Yahoo!, affecting millions of users. But in the financial services industry, including insurance, it’s not just about data theft. It’s about fraud.

As we continue to drive implementations of Dell EMC InfoArchive, there is a very positive fraud, data securityuse case emerging that I think is worth blogging about – fraud detection. In particular, the ability to search many content types to perform forensics and analysis. This can turn up insider employees siphoning funds, or external parties manipulating processes for financial gain. Either way, the ability to digitize content and leverage it to protect yourself seems an essential skill in our digitally-transforming economy.

How can you get started? Here are three suggestions:

 1 – Capturing Content

Take a look at your current methods for capturing content as it comes into your organization. Are applications filled out online? Is there a bot on your web site asking for information? Are you using webcams and video, or online voice collaboration? Don’t forget to consider how and where smart phones or devices can be leveraged for first point of capture, as this AIIM whitepaper advocates.

Understanding how your stakeholders naturally communicate with your enterprise may turn up new types of content formats. Assessing these for today’s use, then projecting where you expect interactions to grow – say, more voice-collected information – can solidify your requirements. This can help your architects better align recognition, extraction, and classification technologies to fit your fraud detection use case.

2 – Retaining Content

One of many reasons I love the idea of extreme archiving is that the right content is always there when you need it. Nothing is worse than detecting some type of financial fraud, and finding you have no pools of content or history to investigate it and recover damages.

Regulatory compliance will anyway require you retain content long-term, so might as well leverage the same effort for multiple benefits and use cases. As we talked about in an earlier blog, types of content you retain might include historical information, current content and real-time data.

Start by designing a content retention component into your content management strategy. Consider disaster recovery needs and compliance requirements, and the content formats you discovered in step one above.

data security, fraud, 3 – Searching Content

Perhaps one of the most important considerations for the use case of fraud detection is search and query capabilities. It’s one thing to be smart about what content you can find and save, and quite another to search it quickly when something serious happens. (Just ask Bangladeshi bank officials, who realized only too late they had transferred billions of dollars to hackers).

Consider where your investigators may be physically located, and what types of devices they may use to query your content. Of course, run through multiple scenarios to ensure the right combination of content format, syntax, language and other search nuances are available to aid in their investigation.

Fortunately the financial services sector is already investing in fraud prevention methods, including Dell EMC RSA solutions. Considering ECM as part of your fraud detection strategy can deliver a solid ROI on content management solutions, while reusing the capture, retention and search tools you need anyway for managing regulatory compliance.

How are you leveraging ECM for business benefits such as fraud detection? Share your feedback below.

 

5 Reasons You Should Consider Decommissioning Your Legacy ERP System

Jan Vala

Staff Systems Engineer, Dell EMC ECD

What attracted your attention more in the heading? The “5 reasons” or the fact that somebody would even want to decommission an ERP system? Look around – this world runs on ERP systems. Why would somebody want to decommission an ERP system?5

Believe it or not there are companies actually doing it. Be it a merger/acquisition, migration to platform stack or simply migration to other ERP system (even if it would be only a new version of
the same ERP).

The “do nothing” option

Not long after the go-live of the new ERP system your (previously highly valued) old ERP instance will not be used at all. What now? Here are your options:

  • Do nothing, keep the monstrous server running somewhere in your data center and keep paying. The list of what you pay for is actually pretty long. It starts from DC floor space down to the slice of the employee time that takes care of the “skeleton in your closet”.
  • Virtualize the old environment, shut it down and hope and pray that you’ll never ever need to boot it again
  • Decommission the system and move on – for example to make your IT more agile

I don’t want to go into too many details about the first two options. I don’t want to summarize how much it actually costs you to do nothing and how expensive could be the risk of not (more…)

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