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A few days ago the threat of my own non-public information (NPI) being breached hit me like a ton of bricks. I was asked to submit some confidential paper work by one of my financial relationships. The representative instructed me to either fax the document or scan and submit the document via an email attachment. As a consumer, how many day-to-day opportunities do we have to expose our confidential data to cyber-thieves? It’s becoming common-place to read about Continue reading →
When talking with Brian DeWyer, co-founder and CTO of Reveille Software, we discussed the pros and cons of today’s ECM technologies, based on his personal experiences and customer feedback.
Brian DeWyer, Reveille Software
“ECM systems are better than ever,” he said, “but they’re also more complicated than ever, interconnected with a dizzying number of components: database, network, storage and much more. The old ‘eyeballs on glass’ method of human monitoring may be adequate for handling so-called ‘red light’ items, when the system goes down. But what’s really needed is an agentless, automatic management application that spots the ‘yellow lights’ early, and fixes them long before that red light flashes.”
Last month, I traveled to two very different parts of the world. First was a trip to Qatar. Qatar in summer is hot, 116 degrees (43C) during the day. After Saudi Arabia, it is considered the strictest Muslim regime in the world, and I was there during Ramadan. It was very quiet as many people stay indoors to fast and to avoid the heat of the day. The second trip was to Anchorage, Alaska. It is difficult to imagine a region further removed from Qatar in distance, temperature or culture. In reality, the temperature in Anchorage in mid-summer is a very pleasant mid 70’s (22C). The Alaskans spend the summers outdoors, compensating for the dark cold winters they have to endure. The sun sets around midnight and people are still eating and drinking in restaurants into the early hours of the morning.
So what do these diverse regions have in common and why would I travel to both in the same month? The answer is Continue reading →
If you’ve ever applied for a mortgage or refinanced your home, you know how document
intensive the process can be—appraisals coming in from one source, bank statements from another, employer verification from yet another, and so on. You need to keep track of all these documents, make sure you’ve submitted everything required and maintain detailed records of phone calls and emails.
The process for submitting a drug application to regulatory authorities is much like the scenario of a mortgage application. Bio pharmaceutical companies have to keep a current, complete and concise record of all their drug applications with the government agencies in each market of the world. That requires a record of exactly what was submitted, plus a thorough collection of correspondence from the first contact to the last update. The challenge is to know what was submitted, and when.
If the agency is in a market where you rely on contracted affiliates to know the local regulations, submit applications and maintain an Continue reading →
Stephen O’Leary, the Executive Vice President and COO of Chicago-based Controle has become something of a ringmaster, explaining the benefits of his particular brand of Defensible Deletion: smart and responsible solutions that purge an organization’s unneeded legacy data to improve efficiency, smooth workflow, mitigate risk, and enhance the bottom line.
It seemed to me that Stephen might find it difficult promoting this concept in a culture of cheap storage space, with people trained to save everything. But he says the opposite is true.
“Companies are coming to us. CIOs are leading the charge, telling us how data buildup is paralyzing them, how their systems are collapsing under the weight. They need a solution. But they’re also wary. They want to do this right.”
And that’s the hard part.
Proclaim a “keep it for 2 years, then delete” email policy, and you risk losing valuable business assets and running afoul of compliance and eDiscovery needs (not to mention the extra Continue reading →