Regulatory Reporting: Taming the “Eight Hundred Pound Gorilla”

John Heck

John Heck

Director of Business Development Financial Service Industry – North America

The phrase in quotes is rooted in a riddle: “Where does an 800 lb. gorilla sit?” TheGorilla answer: “Anywhere it wants to.”  The term is meant to illustrate the disparity of power between a hypothetical “800 lb. gorilla” and everyone else.  In reference to the US regulators, in many cases it seems we’re operating in a “guilty until proven innocent” regulatory environment, hence the 800 lb. gorilla metaphor.

Bank regulations subject banks and other financial institutions to certain requirements, restrictions and guidelines. This regulatory structure creates transparency between financial institutions and the individuals and corporations with whom they conduct business, among other things.

Given the interconnectedness of the banking industry and the reliance that the national (and global) economy has on banks, it is important for regulatory agencies to maintain control over the standardized practices of these institutions. Supporters of such regulation often hinge their arguments on the Continue reading

Capital Project Priorities in Southeast Asia

Martin Richards

Martin Richards

EMC Corporation’s Information Intelligence Group Senior Director of Energy Industry Solutions

Road Warrior Journal

Over the past ten years, we’ve heard about the economic growth of the Asian Tigers, in particular India and China. Seeing them in person can magnify one’s appreciation of the Tigerscale of the growth and dynamism in the region.

Earlier this month I visited three of the less-heralded countries in Southeast Asia: Indonesia, Malaysia and Thailand. Each is building a thriving economy around the availability of local oil and gas reserves. The purpose of my trip was to meet with energy companies that are undertaking major capital projects to expand their oil and gas exploration, petrochemical refining and power generation capabilities.

Thailand presented a most interesting scenario. A country of 65 million people with a proud history, it boasts the second-best quality of life in Southeast Asia. In recent years, the Thai economy has moved from being supported by tourism to being more driven by Continue reading

EMR: Getting Doctors On Board

Mike Kan

Mike Kan

Mike is the head of Channels & Alliances in EMEA, and focuses on how trends, technologies, and products impact the channel in EMEA and globally.

Earlier this month, I shared a discussion that I had with EMC Certified Solution partner, Fortrus, around the UK’s EMR Rollout talking about some of the infrastructure challenges in Healthcare. Today’s blog comes from another EMC Certified Solution partner, Lutech, with four key suggestions for successful EMR implementations, starting with getting doctors on board.

EMR: Getting Doctors On Board

Matteo Tiberi, Lutech

Matteo Tiberi, Lutech

Since 2002 Matteo Tiberi has pioneered cutting-edge medical information systems, culminating with Lutech’s wHospital, the first Web-based EMR solution

I hear the objections every day:

“I’ve worked the same way for 30 years. Don’t ask me to change.”
“I can’t waste hours filling out complicated electronic forms.”
“How do I treat my patients and type on a keyboard at the same time?”

It’s not surprising that many doctors continue to have serious concerns about Electronic Medical Records (EMR) systems. Some see EMR as a distraction, an intruder in the examining room, an extra master to serve, a demanding overlord that claims to offer benefits but actually eats up precious time, sometimes doing as much harm as good, if not more.

It doesn’t help that the first major attempt at EMR migration went poorly. The failure of NHS IT in the UK has left a bad taste.

By law and necessity, EMR is rapidly becoming a fact of life. Done properly, EMR solutions can bring significant efficiencies, enhance patient care, reduce or eliminate dangerous errors, and open up undreamed-of possibilities.

Nevertheless, doctors’ concerns are real and must be addressed. That’s done in four steps:

147500481Begin With The Right Premise: When designing an electronic system, we’re not simply building a recordkeeping apparatus. We’re creating a medical device. This cannot be emphasized enough. EMR should be viewed primarily as a tool to help clinicians do their jobs more effectively. Anything that works against that premise or slows it down needs to be engineered out, because errors and delays in this arena cost more than money.

Eye of the Doctor: No medical instrument company would design a new scalpel or heart monitor without talking to clinicians first. Same with EMR. We must communicate. Do doctors prefer marking up checklists or writing freely in narrative form? Give them both. Do they find some forms maddeningly generic and others too narrow? Dig deeper. Broaden the horizontal and vertical base to include as many scenarios as possible. Do clinicians want access to a patient’s total information, as well as the ability to call up just the required parts for a particular task? Do it. Are they clamoring for varied templates so a pediatrician treating a 5-year-old need not fill out mandatory forms about STD’s? Fix that.

Make It Worth Their While: Tailor any EMR solution not only to assuage concerns, but to solve real problems. No doctor wants to spend an hour-plus drafting a patient’s discharge letter, painstakingly collecting all the required details from a multitude of paper notes. A well-crafted EMR built to properly store, retrieve and re-use critical data can do the job in minutes. Even better, make the electronic solution as easy to use as paper. Put it on the Web, on tablets, on smartphones, so anyone who needs and uses it can take it anywhere… including the patient’s bedside.

Get Real About Risk: No system will ever be totally foolproof, hack-proof or error free. Be honest about that. But make sure every EMR incorporates the most robust safeguards, security protocols and alert systems available. Then pose a simple question: Would you stop using your credit card because of a bank error? We’ve learned to accept a degree of uncertainty when the benefits are too great to give up. Yes, a medical error is a whole different thing. But paper is also prone to error. And the potential life-saving benefits of a smart EMR are also too large and too important to ignore.

What is your experience with moving the healthcare industry forward to new information systems?

How Will Software “Eat the World”?

Rohit Ghai

Rohit Ghai

Chief Operating Officer of the Information Intelligence Group at EMC

Recently on stage I shared the story of my reaction to Marc Andreessen’s quote: “Software will eat the world.”

What did Marc really mean? How is his prediction playing out?

First, let’s consider how the idea of software eating the world came about. At the time it
was said, the technology megatrends – mobile, cloud, social, and big data – were converging and pushing us into the next wave of software applications, and user expectations were changing.

A couple of years in, work in every industry is being transformed by software – both who does the work and the work itself. Software is enabling fundamentally new possibilities, and work promises never to be the Continue reading

Why is a layered architecture so important in the Healthcare sector? Observations from a rookie

Bert Moons

Bert Moons

System Engineering IIG – EMC

Having started recently working in the Healthcare vertical as a system engineer with the EMC Information Intelligence Group, with a background from other vertical sectors, such Doctor and studentsas banking and energy sectors, I am noticing that the majority of care keepers seem to have implemented systems and applications without really thinking about long term scalability. I hardly ever see an architecture logic to sustain the need of keeping data alive and available for -at least – the lifetime of a patient. I regularly see applications (and the data they generate) as separate silos. And every new function of management wants to introduce is costing a lot (time, resources).   Not even to talk about the migration cycles and the costs and complexities they bring in.

Now that the Healthcare sector is urged to change, and to embrace new possibilities offered by technology, with new regulations, new requirements and new regional /national initiatives, care keepers need like ever before, to be able to Continue reading